By Kevin Wilson, Jennifer Wauson James Stroman
Among coordinating conferences, making commute preparations, and operating the telephone strains, being a certified administrative assistant calls for an superb and sundry diversity of abilities regarding interpersonal communique, written shows, and organizational skill. Written in a down-to-earth kind, "Administrative Assistant's and Secretary's instruction manual" offers readers with info on topics together with checklist preserving, mobilephone utilization, workplace machines, mail, company letters, and software program skills.Now in its 3rd variation, the booklet has been thoroughly revised with elevated insurance of subject matters together with digital documents administration, interpersonal and conversation abilities, troubleshooting laptop difficulties, time and tension administration, customer support, occasion making plans, internet conferencing, math for workplace pros, workplace administration and supervision, transcription, and masses extra. finished and fully up to date, this is often the publication each administrative expert should still personal.
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Extra resources for Administrative Assistant's and Secretary's Handbook ~ 3rd Edition
R. qxp 1/14/2008 9:38 AM Page 36 A D M I N I S T R A T I V E A S S I S T A N T ’ S A N D S E C R E T A RY ’ S H A N D B O O K TABLE 4–2. Two-Letter Postal Abbreviations for States, Territories, and the District of Columbia 4 M A I L S E RV I C E S Abbr. AL AK AS AZ AR CA CO CT DE DC FM FL GA GU HI ID IL IN IA KS KY LA ME MH MD MA MI MN MS MO MT Name Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Federated States of Micronesia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Marshall Islands Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Abbr.
Never eat, drink, or chew gum while you are on a call. TELEPHONE COMPANIES Many offices have both a company that provides telephone equipment and a company that provides telephone service. The telephone equipment company is responsible for the functioning of the telephones, fax machines, and computer data lines, as well as voice mail systems. You should contact the telephone equipment company if you are experiencing problems with the telephone hardware. Your telephone service provider may include a local service provider and a long distance provider .
Usually , at least one person in the office will welcome your inquiry. Computers, of course, have dictionaries built into them to check for spelling or typographical errors, but not every word is in every spell-check program. Be careful when you are correcting what you think is an error on your employer ’s part. Check a dictionary or a book on language usage, as it may be you who is mistaken. An employer who is intelligent, well read, and well traveled will have an extensive vocabulary that he or she naturally uses in dictation.
Administrative Assistant's and Secretary's Handbook ~ 3rd Edition by Kevin Wilson, Jennifer Wauson James Stroman